carbon cell compounds understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Our contact details
Name: carbon cell compounds
Address: Carbon cell compounds House, Kingsland Rd, Dalston, London E8 4AA
Phone Number: +44 7956 318 666
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details, email)
- We do not store credit card details nor do we share customer details with any 3rd
- Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, please note that in these circumstances we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have with us, but we will notify you if this is the case at the time.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for registering for an account, marketing, signing up to our newsletter, business purchasing and transaction reasons.
We use the information that you have given us in order to perform and complete business transactions between the buyer and seller.
We may share this information with our third parties to help us provide our services to you and in some cases, these third parties may require access to some or all of your data, as reasonably necessary to perform these tasks on our behalf. We may share relevant data with:
- Our ecommerce platform and any approved third-party applications required for the running of our site;
- Our suppliers, fulfilment centers and couriers, for the processing of orders and delivery of goods;
- Our third party review platform, to enable them to collect your feedback on our behalf;
- Our third party search engine facilities and website analysis programmes to support us with improvement and maintenance of our website;
- Our third party marketing platform so that we can analyse your preferences and send you marketing and important update emails; and
- Our third party accounting partners for the purposes of financial reporting
- Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Some of our external third parties are based outside the European Economic Area ("EEA") so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we make sure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Data security is of great importance to us, and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data collected during the order and registration processes, including “guest” orders, is stored in a database on our secured server. Our server is regularly scanned for to help prevent the interception of your data.
Data may be stored with our third-party e-commerce platform, CRM, marketing, and advertising providers. While we do not control how these third parties protect your data, we take precautions to ensure that all data is stored and used in accordance with applicable regulations and that only trusted services are used.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data to us via the internet.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including contact details, financial and transactional data) for seven years after they cease being customers for tax and accounting purposes.
In some circumstances you can ask us to delete your data: see section 9 below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Should you choose to close your account, we will delete your account and any information associated with your account within 30 days of your request, except that we will retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes or to maintain security. We will retain de-personalized information after your account has been closed.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please note that you have the right to make a complaint at any time to the ICO, supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details set out above.